Customers of First Bank Plc have expressed frustration on social media over what they described as unexplained and frequent debits from their accounts. The complaints, posted on the bank’s official Facebook page, highlighted unexpected deductions over the past two weeks, with many customers citing multiple small debits labeled as “MTN: USSD” transactions.

Udoh Blessing, one of the affected customers, commented, “I’ve been noticing debit alerts saying it’s for QS with some digits including my phone number/MTN: USSD Something Something. What’s that for please? I didn’t recharge via the line, but I keep receiving debit alerts of #200, 139, 34, 100. It’s getting out of hand.”

Similarly, Esther Maurice expressed confusion, stating, “I’ve been debited more than 10 times this month. What is it all about? It’s becoming unbearable.”

Other customers, like Irreplaceable Gichi and Stephen Ochoche, echoed similar concerns, citing unexpected debits and a lack of clarity from the bank. “Someone sent me 1,500 only for me to come back the next day, and my balance was 900,” Gichi noted.

In response, First Bank acknowledged each complaint promptly, advising customers to check their direct messages for further instructions. The bank requested affected customers to provide their account details, the amounts debited, and transaction dates to investigate and resolve the issues. They also shared a link to their complaints portal and provided helpline numbers for urgent assistance.

Despite the swift responses, many customers remain frustrated, with concerns growing over the safety of their funds.